Refund policy
At Mathbooksworld.store, we want every customer to feel confident, comfortable, and fully satisfied when shopping with us. Our store is built around a refined Minimal Golden Jewelry experience, where every piece is selected with care, elegance, and everyday wearability in mind.
This Return & Refund Policy explains how returns, refunds, exchanges, and order concerns are handled when you shop with us.
1. Return Window
We accept eligible return requests within 30 days of the date your order is delivered.
To qualify for a return, the item must be:
Unused
Unworn
Clean and in original condition
Free from scratches, stains, perfume, lotion, makeup, or signs of wear
Returned with its original packaging, tags, cards, protective bags, or accessories when included
For hygiene and quality reasons, earrings and jewelry items must be carefully inspected before approval.
2. Free Returns
We offer free returns within 30 days for eligible items.
Customers may contact us before sending any item back so we can review the request and provide return instructions.
Please do not send items back without contacting us first.
3. How To Start A Return
To begin a return, please contact us at:
Email: support@Mathbooksworld.store
Phone: (866) 995-6636
Address: 1395 Rue Paquet, L'Ancienne-Lorette, QC G2E 4K7, Canada
Please include:
Your full name
Order number
Email used at checkout
Product name
Reason for return
Photos if the item arrived damaged, defective, or incorrect
Once your request is reviewed, we will provide the next steps.
4. Items That Cannot Be Returned
Certain items may not be eligible for return, including:
Items worn or used after delivery
Items damaged by customer handling
Items missing original packaging
Items exposed to water, perfume, chemicals, lotion, or cosmetics
Items showing scratches, discoloration, bending, breakage, or signs of personal use
Final sale items where clearly stated
Gift cards if offered
Customized or personalized items if offered
We reserve the right to refuse returns that do not meet our return standards.
5. Damaged Or Defective Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at:
Please include clear photos of:
The product
The packaging
The shipping label
The issue or defect
After review, we may offer a replacement, refund, or another suitable solution.
6. Refund Process
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method.
Please allow processing time depending on your bank, credit card provider, or payment service.
7. Refund Timing
After approval, refunds are usually processed within a reasonable business period.
Your bank or payment provider may take additional time to post the refund to your account.
If you have not received your refund after several business days, please first check with your payment provider, then contact us.
8. Exchanges
We may offer exchanges depending on product availability.
If you would like a different style, color, or item, please contact us first.
If the requested replacement is unavailable, we may offer a refund or alternative product option.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders can only be cancelled before they are processed, packed, or shipped.
Once an order has entered fulfillment or shipment, it may no longer be cancelled. In that case, you may request a return after delivery if the item qualifies.
10. Incorrect Address
Customers are responsible for entering the correct shipping address at checkout.
If the address is incorrect or incomplete, please contact us immediately.
We cannot guarantee changes after the order has been processed.
If a package is returned because of an incorrect address, we may contact you to arrange reshipment or refund where applicable.
11. Lost Or Delayed Packages
If your package appears delayed, please contact us so we can assist with tracking and review.
Delivery delays may occur due to customs, weather, carrier issues, holidays, or high shipping volume.
If a package is confirmed lost after review, we will help determine the best available solution.
12. Return Shipping Instructions
When returning an item, please package it securely to prevent damage during transit.
Returned items must arrive in acceptable condition.
We recommend keeping your return receipt or tracking number until the return is completed.
13. Non Approved Returns
Items sent back without approval may not be accepted.
Items that arrive used, damaged, incomplete, or outside the return window may be refused.
If a return is refused, we may contact you regarding available options.
14. Contact Us
For all return and refund questions, please contact:
Mathbooksworld.store
1395 Rue Paquet, L'Ancienne-Lorette, QC G2E 4K7, Canada
Email: support@Mathbooksworld.store
Phone: (866) 995-6636