Contact information
At Mathbooksworld.store, we believe exceptional customer service is just as important as offering elegant, high-quality jewelry. Whether you have a question before placing an order or need assistance after your purchase, our dedicated customer support team is here to help.
We are committed to providing friendly, professional, and timely assistance for every customer worldwide.
Customer Support
If you need assistance regarding:
Order status
Shipping updates
Tracking information
Returns and refunds
Product recommendations
Product availability
Payment questions
Warranty inquiries
Exchange requests
Website support
General feedback
Please feel free to contact us using any of the methods below.
Business Information
Store Name
Mathbooksworld.store
Business Address
1395 Rue Paquet
L'Ancienne-Lorette, QC G2E 4K7
Canada
Phone
(866) 995-6636
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM
Eastern Time (ET)
Saturday
10:00 AM – 3:00 PM
Eastern Time (ET)
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Email Support
Our email support team is available to assist with:
Order inquiries
Shipping concerns
Returns
Refund requests
Product questions
Account assistance
General customer service
We aim to respond to most emails within 24–48 business hours.
To help us assist you faster, please include:
Your full name
Order number
Email address used during checkout
Product name
A detailed description of your inquiry
Photos if reporting a damaged or incorrect item
Telephone Support
For urgent inquiries, you may also contact us by phone during our business hours.
Our customer support representatives will be happy to assist you with questions regarding:
Current orders
Shipping information
Returns
Product recommendations
General shopping assistance
Order Assistance
If your inquiry relates to an existing order, please include:
Order Number
Purchaser Name
Email Address
Shipping Address
Product Name
Date of Purchase
Providing complete information allows us to locate your order more quickly.
Shipping Assistance
Need help tracking your shipment?
Our support team can assist with:
Tracking updates
Delivery estimates
Carrier information
Shipping confirmations
Address corrections before shipment
Lost package investigations
Delivery concerns
Returns & Refunds
If you wish to request a return or refund, please contact us before sending any item back.
Our team will provide:
Return eligibility review
Return instructions
Return authorization
Refund information
Exchange assistance
Please do not return products without first contacting our support team.
Product Questions
Not sure which jewelry piece is right for you?
Our team is happy to answer questions regarding:
Materials
Sizing
Colors
Finish
Care instructions
Gift recommendations
Product availability
New arrivals
Wholesale & Business Inquiries
For partnership opportunities, wholesale purchases, media requests, or other business-related inquiries, please contact us by email with the subject line that best describes your request.
We review all business inquiries individually and respond as promptly as possible.
Customer Satisfaction
At Mathbooksworld.store, customer satisfaction remains our highest priority.
We continuously work to provide:
Premium quality products
Secure shopping
Transparent communication
Fast customer support
Reliable worldwide shipping
A smooth and enjoyable shopping experience
Every inquiry is handled with professionalism, care, and respect.
Contact Summary
Mathbooksworld.store
Address
1395 Rue Paquet
L'Ancienne-Lorette, QC G2E 4K7
Canada
Phone
(866) 995-6636
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (ET)
Saturday
10:00 AM – 3:00 PM (ET)
Sunday & Public Holidays
Closed
We appreciate your trust in Mathbooksworld.store and look forward to serving you with beautiful jewelry and outstanding customer care.